Shipping policy

Shipping Policy

 

At SpineSway your satisfaction is our top priority. To ensure a smooth shopping experience, please review our shipping policy below.

Shipping Coverage

We currently ship within the United Kingdom.

Courier / Postal Service

Orders are delivered by Royal Mail or Evri, depending on your location and the items ordered. Your carrier and tracking number are confirmed in your shipping confirmation email.

Processing and Handling Time

Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).

Transit time within 3 to 7 business days (Monday to Friday, excluding holidays).

Order Cut Off Time: 17:00 (GMT) Greenwich Mean Time (London).

Total Delivery Time

Standard Shipping: 4-9 business days (Monday to Friday).

Shipping Fees

Standard Shipping: Free on all orders within the United Kingdom.

Order Confirmation & Tracking

After placing an order, customers will receive an order confirmation email.
Once the order has shipped, a shipping confirmation email with tracking details will be provided.
Tracking updates may take 24 hours after dispatch.

Address Accuracy & Changes

Customers are responsible for providing a complete and accurate shipping address.

Address change requests can only be accepted within 24 hours of placing the order by contacting us at support@spinesway.com.

We cannot reroute packages once they have been shipped.

Lost or Damaged Packages

If your tracking information shows no updates for more than 7 business days, please contact us so we can investigate with the courier.

In the case of damaged packages, notify us within 7 days of delivery with supporting photos.

Confirmed lost or damaged packages will be replaced or refunded at our discretion.