Shipping policy
At SpineSway your satisfaction is our top priority. We ship worldwide to the regions listed below through reputable carriers. The processing time, delivery time commitments, and regions we serve are outlined below:
| Region | Processing time (Business Days) | Delivery time (Business Days) |
|---|---|---|
| United Kingdom | 1-2 days | 4-9 working days |
| United States | 1-2 days | 5-12 working days (depending on State) |
| Canada | 1-2 days | 5-12 working days |
| Australia & New Zealand | 1-2 days | 5-14 working days |
Order Cut Off Time: 17:00 (GMT) Greenwich Mean Time (London). Orders are processed Monday to Friday, excluding holidays.
Shipping Fees
Standard Shipping: Free on all orders to the United Kingdom, United States, Canada, Australia and New Zealand.
Customs, Duties and Import Taxes
Any applicable duties and import taxes are already included in your order, so there is nothing further to pay on delivery.
Order Confirmation & Tracking
After placing an order, customers will receive an order confirmation email.
Once the order has shipped, a shipping confirmation email with tracking details will be provided.
Tracking updates may take 24 hours after dispatch.
Address Accuracy & Changes
Customers are responsible for providing a complete and accurate shipping address.
Address change requests can only be accepted within 24 hours of placing the order by contacting us at support@spinesway.com.
We cannot reroute packages once they have been shipped.
Lost or Damaged Packages
If your tracking information shows no updates for more than 7 business days, please contact us so we can investigate with the courier.
In the case of damaged packages, notify us within 7 days of delivery with supporting photos.
Confirmed lost or damaged packages will be replaced